Thank you for signing up for online ordering! Here is a step-by-step guide to getting online ordering up and running so you can start taking orders today. This setup should only take 5-10 minutes.
Below is a setup overview video you can review.
Requirements for Online Ordering:
- talech Service Tier: Standard or Premium
- Platforms: iOS and Android
- Available Regions: US, Canada, UK and Ireland.
- talech Installed ON:
- iPad for "Quick Serve, Restaurant, Retail" customers.
- Moby for "Quick Serve, Restaurant" customers.
- Poynt for "Quick Serve, Restaurant" customers.
Learning about Online Ordering: Here is a great overview video. of Online Ordering. It will answer a lot of basic questions about this feature.
Step by Step Instructions Below.
This setup guide assumes that you have your online ordering account set up to accept online payments.
If you are unsure if this is complete, please contact us. Once your Online Ordering account is enabled you will continue on with the steps below for setup.
Step 1. Setup your Website
You will need to log into talech.com and navigate to Website on the left hand side. Toggle Enable Website "ON" switch for the website. You will then be presented with a link to your website.
Ensure you have your business email setup as well.
Next, choose which categories from your Menu to show or hide from the website. Switch to 'OFF' to hide a category from the website.
If you wish to hide a specific product from a category, you can deselect 'show in online store' off on the product detail screen. Continue here to learn more.
Step 2 - Add a logo and background image (OPTIONAL) Quick Serve and Restaurant ONLY
You can upload your business logo and a background image to match the branding of your business.
To upload a logo, click on "Upload Logo". Please upload an image in .jpg, .png, or .gif formats. The logo should be no larger than 800x800.
To upload a background image, click the 'Upload Image' button. Please upload an image in .jpg, .png, or .gif formats. Image restrictions are 1200 x 375px.
Step 3 - Choose whether to auto-approve orders
If you wish to automatically accept orders, you can enable auto-approve orders.
See our article on Approving and Sending Online Orders.
Step 4 - Order preparation time
Preparation time is how long (on average) for you to prepare an order. When a customer orders, we will show them the estimated ready time of their order as between the current time plus minimum time to current time plus maximum time.
Step 5- Enable order types
To enable an order type on the website, select at least one payment option (Pre-pay Online or Pay-In store).
Additionally, if you have enabled custom order types, these also will appear here. You also may set a minimum and maximum order amounts per order type.
To reference "How to Enable Curbside Order Type" click HERE.
Step 6 - Set new order notifications (OPTIONAL)
You may also choose to set up an email or SMS notification to whomever will be managing online orders.
NOTE: Data charges may apply.
Step 7 - Custom order messages (OPTIONAL)
If you wish to include a custom messaging to your customers in the automated emails, you may include them in the fields provided. See some examples below.
Step 8 - "Ready to accept orders" enable Online Ordering
Once the website is enabled, now it's time to start with Online Ordering! Navigate to Settings > Online Ordering to show the settings for Online Ordering.
If you're ready to accept orders, toggle 'Enable Online Ordering' on. If not, no worries.
Step 9 - REMINDER: Save, refresh and you're done!
Scroll to the top of the page and save your settings. Then click the refresh button and in a few minutes, the site will update with your new settings.
Note: On their mobile phones and desktops, your customers will order with your menu displayed :