These reports provide key metrics for the items sold within your store. Most reports will provide the gross & net revenue, discounts, quantities starting, ending, sold and refunded. This data is offered in differing levels to suit various needs and requirements. Note: These reports take into account the base-line information recorded per each item. Due to natural rounding that occurs during calculation of sales tax, discounts and payment splits, the total revenue derived by adding up all items within a report may not match the revenue total from the Revenue reports (such as Net Revenue & Receipts).
The following reports primarily refer to the downloaded spreadsheet reports unless otherwise specified.
The talech product reports are:
This report lists all products in the store during the selected report period whether the item was sold or physically in inventory during the reporting range. This product can be used to determine:
- The percentage of revenue a specific product contributed to its category and any tags associated with the item.
- The Revenue, discounts, tax and total revenue and quantity of items sold.
The Top Sellers reports provide the top 10 items in the store by gross revenue or total items sold, respectively. The download report provides all products sold rather than just the top 10. Both reports will only provide items which had sales during the reporting period. If an item was not sold, it will not be in the report.
This report provides the quantities and value of sales within each category of the menu.
The Top Suppliers report rolls up the totals for items sold and organizes them by supplier. If suppliers are assigned to your products this can be used to determine which of your suppliers provides the most popular items in your store.
For information about setting up suppliers, please see our article about setting up suppliers here.
This report lists all discounts used during the selected reporting period. Line-item discounts applied to an item within an order are called "Custom Discount Type" in this report. All pre-made discount buttons and automatic discounts will be called out by name.
The type of discount is also displayed alongside employees who issued discounts and the value, date and time of every individual discount.
The Voided Items report contains items which have been:
- Added to an order then removed
- Added to an order, printed, then removed (See the setting 'Use Void Flow on Printed Orders')
- Added to an order, sent to the kitchen, then removed from the order
This report also captures items which were contained in an order prior to the entire order being deleted as well as items removed during the split and merge of orders.
There are 2 tables within the void report. The first, 'Void' lists items which were removed from an order after the order had been sent to the kitchen or printed.
The void reasons you will see in this table are the same as the options shown within the register application:
- Customer Changed Mind
- Employee Mistake
If the user entered any notes at the time of the void, those notes will be in the right-most column of the downloaded report.
For items and orders which were deleted, the void reasons which may appear aren't always quite so clear. Please refer to the table below:
|In-line deleted item when order deleted||The item became 'voided' because the open order containing the item was deleted by the user.|
|In-line item/Order delete||This item was removed from an order by swiping left on the item and tapping 'Delete' or 'Void'|