Changing Credit Card Processors

In most cases, new card readers must be ordered for the new processor. Card readers are encrypted to work with specific processors -- even readers of the same model. talech will advise you on the following:

• Card readers: talech will notify you if the existing card readers you have are compatible with the new processor. In most cases a new reader is required. We'll advise you: the cost of the compatible reader and how to order them. In some cases a processor may provide readers however it is preferred to purchase directly from talech to ensure compatibility.
• Gateway fees: Most gateways charge a small, one-time fee when the gateway is provisioned. talech typically includes the charge in your first invoice following the change-over.
• Recurring gateway charges: Some gateways charge a recurring fee based on the number of payment devices you use. talech will notify you of this along with the provisioning fee mentioned above and will charge this amount as part of your regular talech invoicing.
• Billing: the talech software license is typically paid monthly (annual options are also available). If you are not currently billed by a talech directly, you will be provided with a software agreement to take over the account from your losing provider/reseller who previously re-sold the talech service to you.
• VAR sheet: Along with the above information, talech will request the VAR sheet (also known as Parameter Sheet or Configuration Sheet) from your new provider. This document contains the necessary details to provision your payment gateway. If your new processor does not have a standard form, a VAR sheet template from talech may be used instead. The talech Provisioning Team will provide these templates via email upon request.

Once your card readers have arrived and talech has received the VAR sheet for your new processor, you must notify talech and ask for a specific date and time for the cutover to occur. talech will notify you when the time is confirmed and contact you at the agreed upon time to ensure you've installed the readers and tested to ensure there are no issues processing on the new platform.

Note: to allow ample time to correct any unexpected issues with the new processor or card readers, we recommend cutting over during the week rather than over the weekend.

Once the cutover has occurred, it is important to notify the losing processor of your change in service. To avoid down-time should unforeseen issues arise, we recommend closing your old account only after you have completed the change to your new processing provider.