Please Note: The iPP 350 is a networked payment device currently available for Vantiv and Vantiv MSP customers using the TriPOS gateway only. This reader supports swipe, chip, and contactless (e.g. Apple Pay, Google Pay) payment methods.
This guide covers the installation of the device and tips to prevent some common errors you might experience with the device depending on the specific application within your business.
Before you begin
This device is used in Ethernet (network) mode. Although the device itself supports USB, Serial and Bluetooth, the model shipped and implemented in talech will only communicate with the talech register via Ethernet. Each iPad must use it's own reader if it is intended to take card payments. The reader cannot be used with multiple iPads.
Along with our minimum network speed requirements, talech recommends installing your point-of-sale equipment on its own network, separate from the rest of your businesses. This is easily and economically accomplished by using a single router, connected in series to your ISP-provided gateway. This is also recommended as some ISP-provided gateway/routers have been known to have local network connectivity issues while aftermarket routers do not usually suffer from this problem. For more information, please see our Network Requirements article for more information.
Unbox and verify the required components are present
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Unbox your equipment. In addition to the reader, the box should contain:
Note: The Magic Box is used to merge the ethernet and power supply cords into a single cable which connects to the underside of the reader. * If no ethernet cord is included in the box, any Cat5, Cat5e or Cat6 straight-through (NOT crossover) ethernet cable may be used. Likewise, a longer or shorter cable may be used in-place of the included cable where needed. |
Connections
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Insert the Ethernet cable and power supply cable into the magic box. Insert and fasten the square connector from the magic box to the keypad. |
Initial configuration
The reader should be configured to obtain an IP address on the network which in-turn is entered into the talech register so that the application can communicate with the reader. Once the reader is verified to be working, talech recommends setting a static IP address to prevent potential loss of connectivity to the reader if the IP address ever changes (which happens regularly when the reader is configured with DHCP).
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During bootup, the screen will display copyright information. At this screen, enter 2634, Green button on the pin-pad. When successful, the reader will display "Press F For Menu". If the pin-pad continues to boot to the 'Welcome' screen, reboot the reader and try again. To reboot, hold the # + Yellow buttons until the screen blanks. |
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Within the menu, use the arrow keys, number keys, green key (select) and yellow key (back) to navigate. Set Communication Type by selecting:
Press the Green button to save. |
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Setup the Ethernet connection From the Comm. Type menu, press the Yellow button to return to the 'Communication' menu. Then:
Return to the previous menu by pressing the Yellow button. Then:
Return to the previous menu by pressing the Yellow button again. Then:
Finally, return to the previous menu by pressing the Green button. Then:
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Press the yellow button 4 times to go back to the home screen. At the top-level the reader will prompt you to 'Save and Reboot'. Choose 1 - Yes. Note: The reader may stay on this screen for a moment after pressing the button. |
Record the IP address of the card reader
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At the copyright screen, during bootup. Press the the Red button to scroll to the bottom. Quickly write down the IP address of your device. Note: The copyright screen is very brief. If the screen advances before you can write down the address, simply reboot the reader (# + Yellow buttons) and try again. |
Configure the app
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Once the reader has rebooted and displays 'Welcome', log into your talech register as an Admin user. Then configure the card reader. Navigate to the Dashboard, then:
Select 'Ingenico iPP320 & iPP350'. |
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Below the list of card readers, 3 new fields will appear: The IP address of the iPad IP Address of the reader The port number for the reader Configure the IP address and port number of the reader to match the IP found during bootup and the port number (12000) selected previously. |
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Test Transaction
Finally, start a sale. You can begin by tapping 'Custom Item' and entering a $0.01 as the price or any of the menu items in your store. Next, tap the blue Pay button and select 'Credit'. On the payment screen, select 'Next' to initialize the reader.
Note: The iPad app may stay on the 'Reader Detected' message for up-to 2 minutes on this first transaction. During this time, the app is updating the configuration of the reader based on predefined parameters received from your credit card processor.
When the reader is ready, both the iPad and reader will display a 'Swipe, Tap or Insert' message.
You may now test the reader with a complete sale all the way through processing the card.
Troubleshooting
| Symptom | Cause | Resolution |
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| The IP address on the reader is in a different subnet from the iPad (i.e.: iPad's IP is 192.168.1.17 and reader is 172.16.0.2) | The iPad and reader are connected to different networks |
Ensure the reader is connected to the same router that serves the Wi-Fi network to the iPad(s). |
| The reader intermittently fails to respond to the iPad or the iPad times out when initializing the reader | Local network traffic is dropping |
Verify the ethernet wiring to the reader is working properly, signal strength at the iPad is reliable. In some cases, ISP-provided routers tend to drop local traffic while outbound/inbound traffic to and from the internet are unaffected. talech recommends using an aftermarket router behind the ISP gateway strictly for all POS hardware. A ping test against local devices and an outside server on the internet can confirm the issue. |
| IP address of the reader changes requiring the user to update iPad with the new reader address | DHCP service on the router does not always reassign the same IP address to a device when the previous address expires (typically 7-14 days). |
Set the reader up to use a static Ethernet connection rather than DHCP. |
| The reader displays an error "failure in all comm modes" | The payment application is not correctly loaded on the terminal | There is no in-field fix for this issue. The reader must be replaced with one that is updated for use with talech. |
| Reader displays "Press F For Menu" or "PAYMENT". Pressing the green button yields a screen asking for payment amount in EURO. | This happens if the device is shipped without the payment processors payment application loaded to the device. | The device must be exchanged by the processor. |
| Reader is unresponsive following brownout, network interruption or if 2 iPads have been connected to the same reader simultaneously. | The reader can sometimes require re-initialization by the app. | Force-quit the application by double-tapping the home button on the iPad then swiping up on all windows including the talech register application. Re-launch the app and attempt to start the transaction again. |
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