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Service Charges

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Maegan T
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Introduction: Service Charges replaces the "Automatic Gratuity" feature previously available only to talech Standard & Premium Restaurant accounts with a multi-use feature available to all account types on Standard and Premium service tiers.

Some of the users for the Service Charges Feature are:

  • Automatic Gratuity
  • Bottle Service Charges
  • Delivery Fees
  • Online Ordering Convenience Fees

Important to Know: Online Order "Service Charge" is only available for QuickServe Merchants at this time.

To configure Service Charges from talech Register (iPad):

  1. Login as an admin to talech Register
  2. Navigate to: Back Office > Settings > Service Charges
  3. Tap the + on the top right to set up a new service charge

To configure Service Charges from talech.com:

  1. Login as an admin to talech.com
  2. Go to Settings > Service Charges
  3. Tap the + on the top right to set up a new service charge

To configure Service Charges from talech Mobile:

  1. Sign into talech Mobile
  2. Go to Settings > Service Charges
  3. Tap the + on the top right to set up a new service charge

 

Option Description

Name

Name the service charge. This will appear at the bottom of talech Register and on the customer receipt

Channel

Choose between:

  • In Store Only (Service Charge will apply on In Store items only)
  • Online Order Only (Service Charge will apply for Online Orders only)
  • All (Service Charge will apply for all order channels)

Type

Choose the type of fee applied for the charge.

This can be:

  • % of total (% is based on price of eligible items)
  • Fixed $ Amount (Flat fee applied for applicable items)
  • Variable Amount (Amount is specified at the time of purchase)

Value

Enter the value of the charge. (Only applicable for % based or fixed $ amount)

Taxes

Choose which tax setting(s) apply to the Service Charge amount (if applicable)

Applied (Attribute) to Employee

Allows the service charge to be tracked to an employee. (Eg. If service charge is used for Automatic Gratuity; this allows tracking for gratuity for the employee handling the order.)

Admin Approval Needed

If your Service Charge requires Manager/Admin approval to be applied, enable this setting. If Automatic SC and Admin Approval is enabled, deleting the SC will require Admin Pin.

Automatic Service Charge

(**If automatic is enabled)

If your Service Charge needs to be automatically applied, enable this and configure the rules below

**If guest count is equal or greater than

This is used inplace of the former automatic gratuity.

Set the number of guest required to trigger the service charge. (Eg: If you charge 18% Gratuity with parties of 8 or more.)

**If order type is

Choose which order type will automatically trigger a service charge (Eg: If you charge a fixed $5 delivery fee for all order, you would configure the fixed rate to $5 that applies to all orders that are Delivery)

**If the order has products with tags

Choose which tags the service charges apply to

**If order subtotal is greater than

Set a subtotal that will trigger a service charge when exceeded

**If order subtotal is less than

Set a subtotal that will trigger a service charge when below

 

**Important note** Service Charges that use a rule where the subtotal is "Greater Than" or "Less than" are interpreted as AND statements.

Example: If you set a Subtotal LESS than $5 AND the Subtotal GREATER than $75; an order subtotal of $50 will not trigger the Service Charge.

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