iDynamo, uDynamo and aDynamo troubleshooting

Common card swipe errors. 

• Dirty card reader ( clean card reader with alcohol wipe.)
• Bad card ( attempt to swipe with a new card) 
• Swipe speed ( attempt swiping at different speeds) 
• Swipe start point and end ( card must swipe all the way through the reader) 
• Movement shift at swipe ( moving card away from reader as swipe goes through, will cause error)

If issue persist after last suggestions try steps below by card reader type.

Note: uDynamo card reader is connected by headphone jack, and iDynamo connects via IPad sync port. 

Check correct card reader is selected in Talech app.

• From Talech Register App tap the "Settings" tab found in the admin panel. 
• Select the "General" option. 
• Select correct card reader under the "Card Swiper Type" section. 

iDynamo troubleshooting.

• Remove the iDynamo and plug it back in
• Make sure the iDynamo is securely plugged in

uDynamo troubleshooting steps. 

• Check uDynamo battery life
• Charge uDynamo power with available micro usb slot. (found on the side of the iDynamo card reader). The light on the reader should be green when fully charged.
• Test the reader with a payment while the reader is connected to the charger. Working only when the charger is connected will indicate the uDynamo internal battery has failed.

• Check microphone settings
• From IPad settings. 
• Select Privacy, then Microphone, and make sure "Register" is turned on to green.
  
  
• If Microphone is enabled
• Unplug the uDynamo form the iPad
• Tap the "Home" button on the iPad twice and close all windows by swiping upward on them 
• Log back into the talech Register app and plug uDynamo in
• Run test transaction to verify

For further troubleshooting assistance, please reach us at support@talech.com.