iDynamo, uDynamo and aDynamo troubleshooting

The MagTek iDynamo, uDynamo, and aDynamo are all supported by Talech, however, only the iDynamo with the Lightning connector is still offered.

Common card swipe errors.

• Dirty card reader ( clean card reader with an alcohol wipe.)
• Bad card ( attempt to swipe with a new card)
• Swipe speed ( attempt swiping at different speeds)
• Swipe start point and end ( card must swipe all the way through the reader)
• Movement shift at swipe ( moving card away from the reader as the swipe goes through, will cause an error)

If the issue persists after last suggestions try steps below by card reader type.

Note: uDynamo card reader is connected by headphone jack, and iDynamo connects via IPad sync port.

Check correct card reader is selected in Talech app.

• From Talech Register App tap the "Settings" tab found in the Back Office.
• Select the "General" option on the right.
• Select "Card Reader" on the left beneath "Payment" and verify the correct reader is selected.

iDynamo troubleshooting. ( Test Reader after each step, if it does not work continue to next step)

1. Make sure the iDynamo is securely plugged in
2. Remove the iDynamo,Force close talech and plug it back in
3. Verify iDynamo is showing in the iPad settings by going to General, then About. iDynamo 5 should show under Bluetooth.
4. Remove the iDynamo and turn off the iPad. While the iPad is off reconnect the reader to the charging port and turn the iPad back on.
5. Plug the supplied micro USB charger into the iDynamo and verify the iPad is charging when connected.

uDynamo troubleshooting steps.

• Check uDynamo battery life
• Charge uDynamo power with available micro USB slot. (found on the side of the iDynamo card reader). The light on the reader should be green when fully charged.
• Test the reader with a payment while the reader is connected to the charger. Working only when the charger is connected will indicate the uDynamo internal battery has failed.

• Check microphone settings
• From IPad settings.
• Select Privacy, then Microphone, and make sure "Register" is turned on to green.
• If Microphone is enabled
• Unplug the uDynamo form the iPad
• Tap the "Home" button on the iPad twice and close all windows by swiping upward on them
• Log back into the talech Register app and plug uDynamo in
• Run test transaction to verify

If an iOS update was recently performed attempt to follow the troubleshooting steps listed here. For further troubleshooting assistance, please reach us at support@talech.com.