iDynamo, uDynamo and aDynamo troubleshooting

The MagTek iDynamo, uDynamo, and aDynamo are all supported by Talech, however, only the iDynamo with the Lightning connector is still offered.

Common card swipe errors.

• Dirty card reader ( clean card reader with an alcohol wipe.)
• Bad card ( attempt to swipe with a new card)
• Swipe speed ( attempt swiping at different speeds)
• Swipe start point and end ( card must swipe all the way through the reader)
• Movement shift at swipe ( moving card away from the reader as the swipe goes through, will cause an error)

If the issue persists after last suggestions try steps below by card reader type.

Note: uDynamo card reader is connected by headphone jack, and iDynamo connects via IPad sync port.

Check correct card reader is selected in Talech app.

• From Talech Register App tap the "Settings" tab found in the Back Office.
• Select the "General" option on the right.
• Select "Card Reader" on the left beneath "Payment" and verify the correct reader is selected.

iDynamo troubleshooting.

• Remove the iDynamo and plug it back in
• Make sure the iDynamo is securely plugged in
• Verify iDynamo is showing in the iPad settings by going to General, then About. iDynamo 5 should show under Bluetooth.
• Remove the iDynamo and turn off the iPad. While the iPad is off reconnect the reader to the charging port and turn the iPad back on.
• Plug the supplied micro USB charger into the iDynamo and verify the iPad is charging when connected.

uDynamo troubleshooting steps.

• Check uDynamo battery life
• Charge uDynamo power with available micro USB slot. (found on the side of the iDynamo card reader). The light on the reader should be green when fully charged.
• Test the reader with a payment while the reader is connected to the charger. Working only when the charger is connected will indicate the uDynamo internal battery has failed.

• Check microphone settings
• From IPad settings.
• Select Privacy, then Microphone, and make sure "Register" is turned on to green.
• If Microphone is enabled
• Unplug the uDynamo form the iPad
• Tap the "Home" button on the iPad twice and close all windows by swiping upward on them
• Log back into the talech Register app and plug uDynamo in
• Run test transaction to verify

If an iOS update was recently performed attempt to follow the troubleshooting steps listed here. For further troubleshooting assistance, please reach us at support@talech.com.