A strong and reliable network are critical to proper functioning of the talech product. Please review the following recommendation & guidelines to make sure you have the proper network connection.
You must have a high-speed internet connection
Your download speed must be greater than 3 Mbps and your upload speed must be at least 1.5 Mbps per iPad in use. NOTE: This does not include any other services you might use on your network (such as jukeboxes, cloud-based security cameras, etc.) Other services encroaching on this minimum can cause issues with the point-of-sale speed and reliability particularly when processing EMV transactions due to the heavy requirement on the network connection.
You can use the following website to check your overall internet speed coming into your business.
Wi-Fi Business Network vs. Customer Wi-Fi
We recommend you DO NOT share your business Wi-Fi network with your customers. If you do offer a guest network for customers, please consult with a network specialist to rate limit your customer’s traffic. The bandwidth consumed by guest Wi-Fi should be rate-limited to prevent bursty traffic or simply too much demand encroaching on available bandwidth when the point-of-sale needs to communicate with the cloud or your payment processor.
Use a Business Grade Router
You must have a business grade router. Your Business Wi-Fi Router should be visible to the iPads and should not be tucked away in a back office. We recommend within 60 feet of the iPad.
Elavon customers: If you are purchasing your equipment from Elavon or an Elavon MSP, the recommended router is the Cradlepoint model offered by your Sales Representative.
All other customers: You have the option of purchasing a recommended model of Cradlepoint router or a Pronto cloud-managed router which is available from your talech Direct Sales Representative.
ISP Provided Routers, gateways, or combo-boxes are not supported. These devices are not recommended or supported by talech for point-of-sale use. You should always use a second router installed behind the ISP-provided device expressly for your Point of Sale hardware. ISP routers are intended to provide internet connections and are not purpose-built for the type of local traffic the Point-of-Sale generates. Use of such devices will result in disconnecting of networked card terminals and printers.
DHCP vs. Static IP Addresses
Devices other than the iPad should all be configured to use static IP addresses. This prevents the address from changing without the talech Register knowing the new address and thus becoming disconnected from said device. Reserving IP addresses by MAC address in your network router may be a simpler, more viable option. While talech does provide instructions for setting static IP addresses on most devices, talech Support cannot walk you through setting these devices up over-the-phone.
Does your Business have multiple floors?
If you have multiple floors please make sure to have a technician or installer conduct a site survey so that your talech System is configured correctly and that all iPads receive a strong wireless signal. Obstacles like floors, walls, and furniture can drastically reduce the usable range of your Wi-Fi without the use of additional access points.
Wired drops to all Ethernet devices
All ethernet-based devices (kitchen printers, some card terminals, etc.) must have a wired ethernet connection. Typically this is a home-run back to the network router that serves your Wi-Fi network or a minimum 10/100 switch attached to said router.
The use of Wi-Fi to Ethernet brides is not recommended and talech will provide no installation or support assistance for these devices.
talech does not recommend or support installations with
- Off-the-shelf home or small-business routers for networks with more than 5 total devices including printers or desktop computers
- Satellite internet
- Power line ethernet adaptors
- Range extenders/repeaters
- Wi-Fi to Ethernet bridges
- Unencrypted Wi-Fi used for Point-of-Sale