If you are having issues with your network please complete the following:
1. Record your WIFI download and upload speed by running a speed test at speedtest.net. (You will want to perform the speed test from the location in where you intend to use the equipment for accurate results)
2. Record your Hard Wired Speed by connecting a computer or laptop via ethernet cable, disable the WIFI, open a browser and navigate to speedtest.net.
3. If you find that the current router you are using does not meet talech network requirements , We recommend the Pronto Router . You will just need to plug it in and talech will be able to configure the rest. If you are unsure whether you are meeting the requirements a qualified individual should be able to tell you if the Pronto is necessary or not in order to provide the basics below.
Requirements & Best Practice:
*Make sure that the talech equipment is connected via its own network. (LAN or VLAN)
**Guarantee the minimum bandwidth required (3Mbps down/1.5Mbps up per-device at all times)
*Set static IP's on the peripherals
*Use encrypted WiFi for the POS
*Ensure WiFi signal strength is at least -60dBm at all areas where WiFi will be used & WiFi
channel is not over saturated by other networks
*Guest WIFI must remain on a seperate network than the talech equipment.
**POS equipment is NOT connected directly to the ISP router's LAN
* = Strongly recommend
Internet type (Cable/DSL/Fiber/Other):
- Satellite & line-of-sight wireless are not supported/use at own risk
Verifiable with speedtest.net
- Minimum 3Mbps download per-device at all times
- Minimum 1.5Mbps upload per-device at all times
- < 50ms = great
- 50-100 = acceptable
- 100-150 = concerning
- > 150 = will definitely have lag issues
1.Is there a network specifically for the POS?
- If YES: Ensure existing network meets requirements below
2. Is there a Guest network serviced by the same internet connection?
- If YES:
- Is Guest network throttled? (Unthrottled guest wifi may significantly impact the POS during peak hours)
- Is the Guest WiFi using a separate physical LAN and access points?
- If YES: Good
- If NO: Not recommended. Operating Guest WiFi on the same network as the POS can lead to overloading the access points. Too many customer devices can bump POS devices off of the AP.
- Is the Guest WiFi using a different IP address range from that of the POS?
- If YES: Good
- If NO: Not recommended. Guest devices should never be able to reach POS hardware such as printers, card readers, or iPads.
- Do you have electrical outlets available at all locations equipment is to be installed?
- Do you have ethernet drops at all locations wired devices will be installed?
- Is the wireless coverage area > 1500 Sq Ft?
- If NO: One router with WiFi located over the area, unobstructed by walls or floors, within 60 feet of the center of the room should be sufficient. Confirm with tests.
- If YES: Access points may be required if wireless devices will be taken > 60 ft. from the WiFi router.
- Are there existing or will there be 1 access point per each 10 wireless devices over the coverage area?
- Strongly recommend WPA2 AES encryption
- Limit AP's to no more than 10 devices per AP concurrently
- Full-meshed AP's preferred
- Ensure minimum -60dBm signal strength at all locations WiFi devices are to be used
- Survey area to ensure WiFi channel(s) are not congested with other networks
POS Network in general:
- Should all be contained to own LAN or VLAN with dedicated IP address pool not shared with other networks
- Minimum bandwidth should be available at all times regardless of other services utilizing same internet connection
- Static IP addresses should be configured via router reservation (following manufacturer recommendations or by talech if Pronto) or device configuration (per instructions in talech Help Center)
Is there a Guest network serviced by the same internet connection