Troubleshooting - Printing Blank Receipts / Not Printing

All talech-support printers are either a thermal receipt printer which uses a thermal receipt roll or an impact printer which uses standard impact receipt paper and an ink ribbon. Only impact printers are compatible with multiple-ply paper and only thermal printers are compatible with non-English characters.

Typical causes for a printer failing to print or printing blank sheets are:

• The paper roll has run out
• Printer is jammed
• Paper was installed incorrectly or the top cover of the printer is open
• The ink ribbon is not installed correctly or has dried out (impact printers only)

Please see our article on compatible printers and supplies for a complete list of compatible printers and paper.