Tipping and Tip Adjustment

talech supports tipping with the following payment methods:

• Cash
• Check, Gift, and Other
• Credit

Cash

For cash tips, the tips collected by each server can be declared upon clock-out via the time clock feature in talech.com. Upon clocking out the app will request the amount of cash tips you have collected during the shift. This occurs when clocking out for lunch and at the end of your shift.

Check, Gift, and Other

When an overpayment is taken (the amount tendered is more than the order total) the app may prompt you to decide what should be done with the excess amount: 'Apply as tip', or 'Issue cash back'.

Credit

For accepting tips with Credit Cards, there are 3 different methods:

1. Sign on device (Sign on device required)
2. Sign on paper (Sign on paper required)
3. Tips with an unintegrated card reader (Use of External Payment Terminal required)

If your register uses the Sign-on-device workflow, customers may choose from suggested tip amounts on-screen when signing for their transaction. In these cases tip adjustment is not necessary.

To Sign-on-device:

1. From the Pay Screen, select the Credit Card option
2. Insert/Tap/Swipe credit payment
3. Tip Suggestion screen is displayed
   • A tip must be selected before the customer signs
     
4. Customer can choose between No Tip, Suggested % amounts (configured in settings), or Custom tip amount
5. Tap Complete Transaction to finish
   • No tip adjustments or entries are required

Sign-on-paper however the tip must be added after the payment is run and before settlement occurs. These tips can be adjusted one of two ways given below for all transactions except pin-debit. Pin-debit does not support tipping.

To Sign-on-paper:

1. From the Pay Screen, select the Credit Card option
2. Insert/Tap/Swipe credit payment
3. A credit card receipt will print with suggested tip amounts (if configured)
4. Once the Merchant Copy receipt is collected with the tip amount written in you can:
   • Go to Orders > Closed
   • Tap on the order that requires a Tip Adjust
   • Select Add Tip
     
   • Enter in the tip amount specified on the Merchant Copy receipt
     
     
     
5. Alternatively, if you wish to enter all tips at the end of a shift (you can enter up-to 15 at a time), you can batch edit by:
   • Go to Dashboard > Tip Adjust (If you do NOT have Settlement permissions enabled, Tip Adjust will be located in the Settlement screen)
      OR 
   • Enter the tip amount that corresponds with the receipt number
     
   • Tap Done when entered

To record tip with un-integrated credit card reader (External Payment Terminal option must be in use):

1. Select Credit payment in the Payment Screen
2. Enter the total dollar amount (Order total + tip) into the Tender Amount field
3. Press the Pay button
4. Ensure the entry is correct, then press Continue on the Apply excess balance as tip? warning
   
5. You can now enter the total amount into the external payment terminal and Insert/Tap/Swipe for payment