If an items is sent to the kitchen by mistake, or the customer receives an incorrect item that needs to be removed from their bill, the item can be voided from the ticket.
To void an item:
Swipe left on the item within the order field.
Void permissions may vary from employee to employee. If the Void permission is not enabled, the void will require a Manager/Admin PIN or Swipe Card.
Next, select a Reason for Void and enter any additional notes, if necessary.
Every void is recording in talech. The void report shows:
- Employee initiating the void
- Manager approving the void
- Time/Date void occurred
- Item being void
- Dollar Amount value of the voided item