Refunding a Payment & Re-opening orders

*Note : Retail accounts can load previous days transactions from the Orders > Closed view up to a few thousand. Restaurant accounts can only see the current business days orders.

Refunding a payment is useful when a customer pays with the wrong credit card or tender type. 
(Ex: Customer paid with his personal card instead of a corporate card. Paid cash, then decided they wanted to charge it to their card)

Re-opening an order is useful when you need to make an adjustment to an order after it's been paid for. Re-opening an order will move the order from Closed back to Open orders. This way you do not need to process a return, then recreate the order. You can make adjustments, then reprocess the payments.
(Ex: You closed an order but forgot to add/remove an item from the bill. The order is closed and a discount was not applied)

To refund a payment and re-open an order:

1. Go to Orders > Closed and select the order that needs the payment refunded
2. Tap Refund Payments
3. Choose the Payment(s) to be refunded, then tap Next
   
4. Tap Refund to confirm
5. The order is now moved to the Open Order tab
6. Recall the order to:
   • Tender a different payment type
   • Apply a missing discount
   • Add/Remove missing items from the order

Refunding a Partial Payment:

If an order has received a portion of the bill, but its not paid in full, you can refund the payment.
To do this:

1. Open the partially paid order under Orders > Open
   
2. Tap to open the order
3. At the bottom of the order, there will be a Payments section itemizing the current payments for the order
4. Swipe left on the payment type you wish to refund
   
5. Tap Refund to confirm

*Note* Refunding payments may affect customer's reporting please refer to article below for more information : 

Refunds are not appearing on right side of Summary Report

*Note* When refunding a Gift Payment it will appear as cash on the reports.