You can Return, Exchange or offer Store Credit in talech Register.
*Note : Retail accounts can load previous days transactions from the Orders > Closed view up to a few thousand. Restaurant accounts can only see the current business days orders.
To Return an item in talech Register:
- Navigate to Orders > Closed and search for the:
- Order Number
- Customer Name from a customer profile
- Last 4 Digits of a credit card associated with the order
- First or Last name on a credit card associated with the order
- Tap the closed order to open it
- Select Return Items option (Depending on employee permissions, this may require an admin/manager approval before proceeding)
- Select the item(s) being returned
- For items with multiple quantities, you can adjust the quantity being returned by tapping on the quantity box
- For items with multiple quantities, you can adjust the quantity being returned by tapping on the quantity box
- Tap Next and choose between Refund, Store Credit, and Exchange.
- Refund will be provide the customer the dollar amount being returned in the original payment method
- Store Credit will print a receipt with a unique barcode for the amount being returned. If there is a customer profile in the data base, the store credit will also be applied to the customer profile.
- Exchanges place a negative balance in the register, and allow you to ring up a different item. The new item value can be lower than, equal to, or greater than. This will result a partial refund amount, a zero balance refund, or the customer can pay the difference if the new item is more expensive.
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