Returning Items

  You can Return, Exchange or offer Store Credit in talech Register. 

*Note : Retail accounts can load previous days transactions from the Orders > Closed view up to a few thousand. Restaurant accounts can only see the current business days orders.

To Return an item in talech Register:

1. Navigate to Orders > Closed  and search for the:
   • Order Number
   • Customer Name from a customer profile
   • Last 4 Digits of a credit card associated with the order
   • First or Last name on a credit card associated with the order
2. Tap the closed order to open it
3. Select Return Items option (Depending on employee permissions, this may require an admin/manager approval before proceeding)
4. Select the item(s) being returned
   • For items with multiple quantities, you can adjust the quantity being returned by tapping on the quantity box
     
5. Tap Next and choose between Refund, Store Credit, and Exchange.
   • Refund will be provide the customer the dollar amount being returned in the original payment method
   • Store Credit will print a receipt with a unique barcode for the amount being returned. If there is a customer profile in the data base, the store credit will also be applied to the customer profile.
   • Exchanges place a negative balance in the register, and allow you to ring up a different item. The new item value can be lower than, equal to, or greater than. This will result a partial refund amount, a zero balance refund, or the customer can pay the difference if the new item is more expensive.