Refunding an Item- Carbon

Currently, we only support refunding an item to its original tender amount. In later versions of talech, will will be introducing refunds to Store Credit and Exchanges. 

*Note : Retail accounts can load previous days transactions from the Orders > Closed view up to a few thousand. Restaurant accounts can only see the current business days orders.

To return an item in talech Register:

1. Navigate to Orders > Closed  and search for the:
   • Order Number
   • Customer Name from a customer profile
   • Last 4 Digits of a credit card associated with the order
   • First or Last name on a credit card associated with the order
2. Tap the closed order to open it
3. Select Return Items option (Depending on employee permissions, this may require an admin/manager approval before proceeding)
4. Select the item(s) being returned
   • For items with multiple quantities, you can adjust the quantity being returned by tapping on the quantity box. After that a Keyboard will prompt and you can enter in the correct value to refund. In example below, there were two of the same products, and only one is being refunded.
     

     

5. Tap Next to go to the new confirmation page. Here there will be three options. Refund, Store Credit, and Exchange. As mentioned earlier, store credit and exchange are not officially supported yet. So selecting these is not advised. 
6. Tap Refund to complete the refund process. Next will prompt receipt options.