Miura Error Messages and Troubleshooting

TMS UPDATE NOT CONFIGURED

This can happen for two reasons.

1. If the Miura was working previously > A talech Register app update can put the Miura in an unusual state where the app believes an update is required but the reader ignores the request.
   • Store logout > Force close app
   • From IOS Settings > Forget Miura from IOS bluetooth settings
   • Pair Miura again
   • Start and Store Login to the register app then attempt a credit transaction. The TMS Update should complete during the reader initialization step.
2. If this is the first time using the reader, the gateway is likely not configured correctly
   • Escalate the ticket to Provisioning.

SRED key injection failure

This error message typically comes from the device being factory reset and losing its encryption key. This requires a remote update from the customer's gateway.

 Escalate the ticket to Tier 2 who will reach out to the gateway.

System Tampered

This error message comes from a tamper detection system within the Miura that detect unauthorized manipulation of the reader hardware. Examples:  Being dropped or inserting a metal chip card (ie. amex black card) that has built up a heavy static charge.

Only troubleshooting the customer can try is restart the reader, otherwise send to provisioning to determine if eligible for replacement.