If a refund does not appear on the right side of the Net Revenue and Receipts report on talech.com It is due to how the refund was processed.
When selecting Refund Payments than the order is re-opened. Because there is no closed refund ticket the refund will not reflect on the right side table.
When selecting Return items there will be a closed refund receipt causing it to show on the table on the right.
Please view example below :
LEFT TABLE :
RIGHT TABLE :
For Cash you can see that there is a refund total of 100.00 dollars. This refund was done using Refund Payments. When viewing the table on the right you can see that the refund amount of 100.00 dollars does not appear.
For Credit you can see that there was a total refund of 10.73. ( a 10 dollar item and 73 cents tax). This refund was done using Return Items. When viewing the Refunds on the Right you can see the Gross Refund of 10.00 dollars.