How to do a refund on ICT250 (Chase)

To complete a refund on the ICT250 in Stand Alone mode please do the following : 

Step 1: Start the Return Transaction by pressing the Green Enter Key. 

Step 2 : Press number 1 for Return. 

Step 3 : Enter your supervisor password and press the Green Enter Key. 

( If you do not have your password on hand please contact Chase Hardware Support at 1-888-886-8869 opt. 3,5) 

Step 4 : Select 1 for credit card or 2 for debit card. 

Step 5 : Use the number keys to enter the return amount, then press the Green Enter Key. 

Step 6 : Pass terminal to customer to complete the process. 

Step 7 : Customer will Insert, Swipe or tap card. If a chip card is used, leave it inserted until the instructed to remove it. 

Step 8 : While the system is verifying the card information. The customer should leave the card inserted until prompted to remove it . 

Step 9 : Once the transaction is approved. The customer can now remove the card. 

Step 10 : The customer will then pass the terminal back to the merchant. 

Step 11 : Press the Green Enter key to print the merchant receipt. 

Step 12 : Once Merchant copy has printer Press the Green Enter Key again to print customer copy. 

Step 13 : Once the return has been complete the reader will turn to the main menu screen .