Elavon card reader firmware update

Starting in October 2019, Elavon will begin rolling out PIN debit capability to all US talech customers.

In preparation for this change, talech will need to update the firmware on your payment readers. Starting with talech Register version 4.8.2, you will be prompted to update your payment terminal. This mandatory firmware update will take approximately 15 minutes for each payment device.

This article will guide you through the process of updating the firmware on your Elavon payment device.

After updating to talech Register 4.8.2, you will be prompted to update your payment device.

You can choose to perform the update now or wait until later. Please be aware that you will NOT be able to use your payment reader with talech Register 4.8.2+ until you have performed this update. If you choose to update later, your payment terminal will begin updating automatically the next time you attempt to take a payment with it.

We strongly recommend updating to talech Register 4.8.2 and performing the firmware update outside of your business hours.

Once you are ready to begin the update process, press Update Now. If you originally chose to update later, simply attempt a payment as you normally would, and your card reader will be updated. Ensure your card reader is fully charged or connected to a power source before beginning the update.

Once started, update process will take approximately 15 minutes to complete, and your card reader will reboot during the process. Do not interrupt the update or power off your reader during the update. Doing so may result in unrecoverable damage to your card reader.

During the update, your card reader may reboot several times. Please be patient and wait until your card reader prompts for a card to be Inserted, Swiped, or Tapped.

Once finished, you will see this message on your iPad, and your card reader will be prompting for a card. Cancel the transaction on the reader by pressing the Red X button.

FAQs

Q: How do I know if I will be required to update my payment device?

A: If you are running talech Register on an iPad, are processing payments through Elavon, and are using one of the following card readers, you will need to update the device's firmware:

• Ingenico iCMP
• Ingenico iPP320
• Ingenico RP457c

Q: How do I control when I can update my readers?

A: The only way to control when you wish to update your reader is disable automatic app downloads on your iPad. This will allow you to manually download the latest version of the talech Register and proceed to update the software on your payment reader during non-business hours. We recommend you re-enable automatic app downloads once the payment reader update is complete. For instructions on how to disable automatic downloads on your iPad, click here.