Poynt 5 & 6 Unboxing, Setup, and Activation

Precheck

Before you get started, please take a moment to review the talech Network Requirements.

You will need a Broadband Internet Connection offering at least 3 Mbps Download x 1.5 Mbps upload speed.

Additional peripherals such as Networked Printers (Available with talech Standard and Premium service tiers) will introduce additional requirements. For detailed information, visit talech Network Requirements in the help center for more information.

Ensure to check your email for the talech Welcome email. This email contains your temporary password to sign into talech for the first time.

Poynt 5 Unboxing 

Charging the Poynt 5

Using the Power Adapter and USB Cable, plug in your Poynt 5 to charge. The smaller end of the cable should be inserted at the bottom of the device just underneath the Home button.

This is reversible so it doesn't matter how you spin it.

To Power on your Poynt 5, slide down the springed button on the right-hand side of the device toward the bottom of the device.

 Connecting your Poynt 5

Your device will walk you through connecting to the Internet via WiFi the first time you turn it on.

After connecting, it may begin to update its software as required. This can take a few minutes. Allow the device to download, install, and reboot before getting started.

Poynt 6 Terminal Setup

Navigating your Device

Smart Terminal Setup and Activation

Step 1: Placing the Device

There are two screens - the bigger one should face you and the smaller is directed at customers.

When connecting with a strong private WiFi connection, you have the freedom to place your device wherever you’d like to transact. If connecting with secure ethernet, the device will need to be placed on the docking station within reach of your ethernet cord.

Step 2: Power On

To turn on your Poynt Device, press and hold the Power button behind the merchant screen for 3 seconds.

When placing your terminal on the dock make sure that both Poynt logos are facing you, aligning the terminal with the charging pins. Your device will charge while on the dock. We recommend fully charging the device (approximately one hour) before initial use.

Step 3: Connect

Your device will walk you through connecting to the internet via WiFi the first time you turn it on. To connect via Ethernet instead, simply plug your cord into the back of the dock.

After connecting, it may begin to update its software as required. This can take a few minutes. Allow the device to download, install, and reboot before getting started.

Step 4: Load Paper 

To load a fresh roll of receipt paper into your device, lift the latch on the printer compartment and pull out. This will release the latch. Unwrap the roll of paper, make sure that the paper is taut to the roll and place the roll into the printer compartment. The edge of the paper should be oriented toward the top of the roll to ensure the receipt prints properly.

talech Register App

talech Register on your Poynt device:

The talech register app is configured for automatic installation on your device. Look for the talech logo on your Poynt as you see below. If the talech icon does not appear initially, it may be installed during the service window which occurs at midnight each day.

If the talech register app is not found on the Poynt screen after 24-hours:

Step 1: Ensure your Poynt is connected to your Wi-Fi

Step 2: Write down the serial number on the back of your device

Step 3: Contact talech support with the serial number and our support agents will assist you with getting talech installed on your Poynt device.

Poynt Mobile Data Plan Users:
Apps may not download if your Poynt is using a SIM card with a mobile data plan instead of WiFi. Please switch over to WiFi to allow the register app to download. Once the register app is downloaded, you can switch back to mobile data.

Signature Settings

This setting controls how your customers sign for their payments when paying by card. You can choose to have your customer sign on paper, sign on device, or skip signature when under a specified amount.

This setting is adjusted within the talech Register. For flexibility, this setting can be different on each device. Be sure to check the setting on each terminal to ensure it matches your desired workflow.

Changing the Signature Setting

Step 1: From the Register, navigate to Dashboard > Back Office > Settings.

Make sure "General" is selected on the left, then scroll the right pane to the subsection "Signature and Tips" > Select "Customer Signature" 

Step 2: Select the desired Signature Setting:

• Sign on Device.
• Sign on Paper (Print Merchant Copy)
• Sign on Paper (Print Merchant and Customer Copies) 

Step 3: Select the option that you wish. The selected choice will have a blue checkmark next to the option. 

Skip Signature Setting

To skip signature on payments below a specific amount, follow the steps above to navigate to 'Signature and Tips', then:

Step 1: Select "Skip Signature." 

Step 2: Toggle "Skip Signature for Orders" on. If the slider is blue, it is turned on.

Step 3: Enter the minimum value that is required for signatures under "Amount." For example, if $25 is entered then all orders under $25 will not require a signature.