To get started, please follow the steps below. Here's a quick video providing an overview of the process to get started with your new talech Register on Poynt.
Before you get started, please take a moment to review the talech Network Requirements. In general, you will need a broadband internet connection offering at least 3Mbps download x 1.5Mbps upload speed. Additional peripherals such as networked printers (available with talech Standard and talech Premium service tiers) will introduce additional requirements. For detailed information, visit talech Network Requirements in the help center for more information.
To get started, check your email for the talech Welcome email. This email contains your temporary password to sign into talech for the first time.
|Poynt 5 Unboxing|
Once your Poynt 5 arrives it should contain the items below. Connect the device to power and follow the steps below to activate. Retain the box should you need to store or transport the device safely in the future.
Charging the Poynt 5
Using the included power adapter and USB cable, plug in your Poynt 5 to charge. The smaller end of the cable should be inserted at the bottom of the device just underneath the
Home button. This is reversible so it doesn't matter how you spin it.
Powering on your Poynt 5
To power on your Poynt 5, slide down the springed button on the right-hand side of the device toward the bottom of the device.
Connecting your Poynt 5
Your device will walk you through connecting to the internet via WiFi the first time you turn it on. After connecting, it may begin to update its software as required. This can take a few minutes. Allow the device to download, install, and reboot before getting started.
|Poynt 6 Terminal Setup|
Navigating your device
Smart Terminal Setup and Activation
Step 1: Placing the Device
There are two screens - the bigger one should face you and the smaller is directed at customers.
When connecting with a strong private WiFi connection, you have the freedom to place your device wherever you’d like to transact. If connecting with secure ethernet, the device will need to be placed on the docking station within reach of your ethernet cord.
Step 2: Power On
To turn on your device, press and hold the power button behind the merchant screen for 3 seconds.
When placing your terminal on the dock make sure that both Poynt logos are facing you, aligning the terminal with the charging pins. Your device will charge while on the dock. We recommend fully charging the device (approximately one hour) before initial use.
Your device will walk you through connecting to the internet via WiFi the first time you turn it on. To connect via Ethernet instead, simply plug your cord into the back of the dock.
After connecting, it may begin to update its software as required. This can take a few minutes. Allow the device to download, install, and reboot before getting started.
Step 4: Load Paper
To load a fresh roll of receipt paper into your device, lift the latch on the printer compartment and pull out. This will release the latch. Unwrap the roll of paper, make sure that the paper is taut to the roll and place the roll into the printer compartment. The edge of the paper should be oriented toward the top of the roll to ensure the receipt prints properly.
|talech Register App|
talech Register on your Poynt device:
The talech register app is configured for automatic installation on your device. Look for the talech logo on your Poynt as you see below. If the talech icon does not appear initially, it may be installed during the service window which occurs at midnight each day.
If the talech register app is not found on the Poynt screen after 24-hours:
Poynt Mobile Data Plan Users:
This setting controls how your customers sign for their payments when paying by card. You can choose to have your customer sign on paper, sign on device, or skip signature when under a specified amount.
This setting is adjusted within the talech Register. For flexibility, this setting can be different on each device. Be sure to check the setting on each terminal to ensure it matches your desired workflow.
Changing the Signature Setting
1. From the Register, navigate to Dashboard > Back Office > Settings. Make sure "General" is selected on the left, then scroll the right pane to the subsection "Signature and Tips" > Select "Customer Signature"
2. Select the desired signature setting:
3. Select the option that you wish. The selected choice will have a blue checkmark next to the option.
Skip Signature Setting
To skip signature on payments below a specific amount, follow the steps above to navigate to 'Signature and Tips', then:
1. Select "Skip Signature."
2. Toggle "Skip Signature for Orders" on. If the slider is blue, it is turned on.
3. Enter the minimum value that is required for signatures under "Amount." For example, if $25 is entered then all orders under $25 will not require a signature.