After installing the talech Register Application for the first time. There will multiple prompts that are required to run the application effectively. The Register requires access to the following permissions:
The above can be enabled through the Moby's settings. To do so, follow these steps
Step 1. Find the Settings application on the Moby Device (this is outside of the talech Register application).
Step 2. Select Apps & Notification
Step 3. Locate and Select Register "talech"
Step 4. Choose Permissions
Step 5. Enable Location, Microphone, Phone, SMS, and Storage by tapping the Grey slider on the right hand side. If the slider is green, then it is already enabled.
After enabling the following permissions, press the Back button in the top left corner. For the new permissions to take effect, press Force Stop in the top right corner. The next time you open the app, the permissions have been activated.
Enabling USB Permissions
*Note: USB permissions MUST be enabled as *default* for your card reader to function properly over time.
Follow these instructions to enable the USB permissions. This happens upon detecting the card reader for the first time:
Step 1. From the talech dashboard, go into the register tab.
Step 2. Select any product to start the order.
Step 3. Select pay on the bottom right side of the screen. Then select Credit and Start Payment.
Step 4. Upon detecting the card reader for the first time. You will be asked to enable USB permissions.
Step 5. Select "Use by default" and then hit OK.
Step 6. It should now be able to detect the reader and display the message "insert, swipe or tap".
Step 7. If this displays with no issue, then you can cancel the payment and delete the order. If you have any issue see the note below.
If you receive an error or the card reader detection is stuck spinning for over 60 seconds. Go into your moby settings and go to "apps and notifications" then "register". Once in the register settings, select Force Stop then go back to the register app and try another payment. If you still continue to have the issue please give a call to our support line at 888-995-1998