This article will provide guidance on How you can complete a full item return or a full payment refund.
How to complete a full item Return/Refund on an Invoice:
This section will provide step-by-step instructions on how to complete a Return/Refund on an Invoice.
Step 1: Log in to talech.com
Step 2: Select Invoices from the top toolbar.
Step 3: Select Invoices from the toolbar on the left-hand side and choose Completed.
Step 4: Search and Select the Invoice that you would like to process a Return/Refund for.
Step 5: Choose Return/Refund Icon at the top right-hand corner of the Invoice. You will be presented with two options.
- Return Items: Item(s) are returned and back to inventory. The customer will receive a payment refund for the item(s) returned.
- Payment Refund: The customer will receive a payment refund in the original payment method. The Invoice is back to outstanding or overdue and can be paid again.
Step 6: Continue by selecting the Confirm Button at the bottom of the page. Then click OK to confirm the Return/Refund.
- If you issue a Refund/Return Payment off a credit card you will be reminded to ensure you refund your customer back in a "cash payment". Credit card as a payment method is currently not supported.
Additional Invoice Support Articles: Click Here