How to pair talech Mobile to Moby/5500 on a iPhone

This article will provide you Step by Step Instructions on How to Pair your Moby 5500 card reader to talech Mobile.

Step by Step Instructions

First, make sure Bluetooth is in the turned ON position from your iPhone settings. Below is a quick step-by-step on how to enable your iPhone Bluetooth setting.

Enable iPhone Bluetooth Settings:

• Step 1: Sign In to your iPhone
• Step 2: Go to Settings
• Step 3: Select Bluetooth, Next you ensure the Bluetooth setting is toggled to the ON position. Once this is completed you can then continue to pair your Moby/5500 to talech Mobile.

talech Mobile Pairing Settings: 

• Step 1: Log into talech Mobile 
• Step 2: Select Settings 
• Step 3: Choose the Plus symbol  on the bottom right. Choose the Card Reader that is relevant for you. 
• Step 4:  You can follow the prompts that follow, or you can also reference "How to Pair your talech Mobile to Moby/5500" below. 

How to Pair your talech Mobile to Moby/5500

Step 1: Ensure your Moby/5500 is fully charged before proceeding to pair your Card Reader. Next, turn on the Moby/5500 Press and Hold the Black Power button until a Red light appears next to the power button.

Step 2: You should now see a Blue Light blinking next to the Red Power Light.

Step 3: Confirm Bluetooth pairing request

Important: Confirm the device has paired successfully from your iPhone Bluetooth settings.

Troubleshooting Section:

Moby 5500 still not connected to Bluetooth?

Follow the instructions below to troubleshoot Bluetooth Connection. 

Solution 1:

• Ensure Bluetooth is Enabled
• Force close ALL Applications 
• Restart the Moby 5500 Card Reader
• Run talech and retry pairing steps

Solution 2: 

• Force close ALL Applications 
• Turn Bluetooth off "wait 10 seconds" turn Bluetooth back on
• Turn talech app and restart pairing steps

Solution 3: 

• Force close ALL Applications 
• Restart Network Settings "Make sure to know your Network Password before resetting"
• Connect back to Wi-Fi 
• Turn talech app and restart pairing steps

Solution 4: Email talech Support at support@talech.com

Moby 5500 Error " Operation could not be completed". 

If you are receiving this error message after getting the Moby/5500 paired follow the steps below. 

Step 1: Store logout of talech App

Step 2: Forget the device from the Bluetooth Settings

Note: It should NOT be connected there, but still check to see if it is.

Step 3: Turn off Bluetooth in the iOS Settings

Step 4: Settings from iOS  > General > About > Name > change the phone name to something completely unique

Step 5: Force close all Apps

Step 6: Go back into Bluetooth > turn it on

Step 7: Store login to talech app

Step 8: Ensure the Moby/5500 is in pairing mode (blue light will be flashing)

Step 9: Follow normal steps to connect in the app

Reference talech Mobile support articles by Clicking Here